How to sell over the phone and internet
12 Hours
Cohort-based
On-site/virtual
Cape Town · Johannesburg · Durban
Across 8 practical modules
Learn alongside peers from your industry
Flexible delivery across South Africa
Tailored for your role and context
Seven modules covering the full channel management lifecycle, from fundamentals through to strategic influence.
Introduces the inside selling role, its process and what changes when selling primarily by phone and email.
Shows how to prepare for calls, research prospects, build a strong sales message and handle early resistance with confidence.
Develops voice awareness, presence, pace, tone and word choice so prospects stay engaged and the conversation moves forward.
Builds trust through planned questions, qualification structure, active listening and the ability to uncover what really matters to the customer.
Shows how to present the solution persuasively, communicate value and prepare answers to likely objections.
Develops closing language and strategies that recognise buying signals, manage objections and nudge customers towards commitment.
Focuses on writing concise, persuasive follow-up emails that confirm commitments and support the sale.
Covers follow-up, referrals, regular customer contact, time management and personal discipline to keep pipeline momentum strong.
Inside sales teams often have pressure to generate a high volume of leads and calls. However, focusing solely on quantity can sometimes lead to neglecting the quality of interactions and relationships with prospects.
Develop effective communication and persuasion skills to engage prospects, overcome objections, and close more deals.
Contact centre staff, business development specialists and inside sales professionals who need to capture interest and build trust and rapport with potential buyers
Tim made me realise why I was struggling to get people to talk to me on the phone. It was a simple change but made me so much more successful.
